Job Details:
Tekelec is hiring Freshers for role of Technical Services Engineer. A Technical Services Engineer is the focal point and direct interface to the Customer providing effective communications, technical and product expertise, and escalation relative to expeditious resolution of customer’s technical and service issues that can impact the image and revenue opportunities for Tekelec. Details of the jobs are mentioned below:
Designation: Technical Support Engineer
Experience: Fresher
Location: Anywhere in India
Qualification: B.Sc. /M.Sc. / M.Com.
Salary Offered: 2.75 Lpa to 3 Lpa
Job Description:
A Technical Services Engineer is responsible for providing technical support for Tekelec products. Technical support encompasses product troubleshooting for hardware, firmware and software and providing resolution to these issues in a timely manner. Technical support also includes providing consultation and user assistance to Tekelec’s customers relating the product and its application within the user’s network. His Key responsibilities includes:
- Be able to work in a team environment where multiple players contribute to problem resolution.
- First point of contact and direct interface to customers relative to technical issues requiring action for resolution.
- Interface between customer and Tekelec Desing Support / Engineering.
- Participate in Product reviews to ensure necessary support mechanisms are in place.
- With assistance; develop, test, and verify original software fixes for inclusion in the open stream
- (where applicable).
- Provide solutions to technical problems concerning system design and operating performance.
- Test and verify software fixes from current stream provided by Engineering.
- Perform 24- hour emergency recovery and postmortem analysis for customer critical issues.
- Provide assistance in Network set-up and customer acceptance of initial installs and extensions.
- Provide on-site assistance in problem resolution and user assistance when necessary.
- Develop, prepares, and executes action plans designed for the resolution of critical service affecting issues.
- Readily assist subordinate personnel in the operation of the product as well as communication skills with the customer base and company organization.
- Provide support for installation activities for both on-site and remote assistance.
- Perform software, firmware and hardware field upgrades with minimal system downtime.
- Create technical bulletins relating to issues or information that is either not corrected and a work-around exists or is not officially documented in user’s manuals.
- Continually improve all aspects of professional development.
Eligibility Criteria:
Minimum Competencies Required
Experience: Minimum 0 to 0 years of Telecom Industry Experience. Prefer some Tekelec Product experience.
Skills: Requires excellent problem solving and strong analytical skills. Advanced knowledge of Tekelec software languages and the use of debug tools. Good oral and written communications skills. Ability to function under pressure in critical situations.
Education: BSEE, BSET, or BSCS (MS preferred ) or equivalent, plus 0-3 years related experience.
How to Apply:
Interested Candidates need to Apply Online through website.
Apply Online
About Company:
Tekelec solutions enable service providers to both manage and monetize the explosive growth in mobile data traffic and multimedia applications. Our solutions analyze the subscriber’s quality of service, set policies to improve their experience, and provide Service Providers with the real-time information they need to dynamically make adjustments to networks and devices. Our company enables billions of people and devices to intelligently connect to the Web, talk, and text over any network.