Position Name- Service Desk Specialist (SDS)
Job Responsibilities-:
The SDS acts as the primary interface for McKinsey consultants. You will use your excellent communication skills via phone, e-mail and chat. Service Desk Specialists work in a variety of areas, from reserving time and capacity for presentation production requests, negotiating deadlines to handling escalations and connecting customers to the appropriate support teams within our organization.
Experience: 0 – 5 Years
Salary: As per Industry Norms
Industry: ITES/BPO/.COM
Location: Chennai
Eligibility Criteria-:
Qualification- Any Graduate – excluding BE/ B. Tech/ ME/ M. Tech/ MCA/ BCA / or any specialization in Computer Science & Information Technology
- Prior Experience of 6 months to 5 years in a corporate working environment, especially a voice or non-voice BPO/ITeS organization organisation such as:
– Market Researchers/Search Engine Optimizers
– Quality Analysts/Quality Controllers
– Transcriptionists (Medical/Legal/Business)
– Process Executives (Data)
– Document Specialists (e-Publishing)
– Executive/Team Assistants and Secretaries
- Candidates completed graduation as of May 2012 can apply.
- Ability to communicate fluently in an all-English business environment. Excellent command of the written English language, including a firm grasp of spelling and grammar
- Ability to prioritize, schedule and meet deadlines
- Basic computer literacy, i.e., be familiar with navigating through graphical interfaces; skilled in handling mouse and keyboard; experience with the MS-Office suite or equivalent products, experience with sending/receiving emails, searching the Internet and visiting websites
- Typing skills (min. 30 WPM; 95% accuracy)
- Flexibility to work in shifts, weekend and on public holidays
- Likes working in a well-structured, corporate business environment with international orientation
- Any certification/experience towards designing or/graphic-related courses/ employment would be an added advantage
Company Profile-:
McKinsey’s Business Presentation Design Services provides support in creating, designing and formatting electronic presentations for McKinsey consultants worldwide. Visual Graphics Computing Services India Private Limited is a wholly owned subsidiary of McKinsey & Company in India, and has offices in Chennai and Thiruvananthapuram with more than 1000 colleagues, working in teams on a 24×7 basis, supporting more than 15,000 Firm members across the globe. These presentations play an essential role in McKinsey consultants’ communication with McKinsey clients, thus making the role of the Business Presentation Specialist (BPS) a central one. The majority of presentations are created in a McKinsey customized version of MS PowerPoint (PPT).
To know more about company visit Here
How to Apply:-
Interested candidates can Apply Online
Leave a Reply